PRIVACY POLICY
Effective Date: 1 June 2025 Last Updated: 1 June 2025
1. Introduction
Biller Gateway Sdn. Bhd. (“we”, “us”, “our”) is committed to protecting the privacy of our customers, visitors, and users. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or make a purchase from us. By using our website, you agree to the terms of this Privacy Policy.
2. Information We Collect
We may collect the following categories of personal information:
Personal Identification Information: Name, email address, phone number, shipping and billing address.
Transaction Information: Products purchased, order history, payment method (we do not store full card details), invoices.
Technical Information: IP address, browser type, device information, cookies, and usage data collected through analytics tools.
Communications: Enquiries, support messages, and feedback submitted through our contact form or email.
3. How We Use Your Information
We use your personal information to:
- Process and fulfil your orders
- Send order confirmations, shipping updates, and receipts
- Respond to your enquiries and provide customer support
- Improve our website, products, and services
- Send promotional communications (only with your consent)
- Comply with legal obligations under Malaysian law
4. Sharing of Information
We do not sell, trade, or rent your personal information to third parties. We may share your data with:
- Logistics Partners: To deliver your orders (name, address, phone number only)
- Payment Processors: To securely process transactions
- IT and Hosting Providers: Who assist in operating our website under strict confidentiality agreements
- Regulatory Authorities: Where required by law, court order, or government regulation in Malaysia
5. Cookies
Our website uses cookies to enhance your browsing experience, remember your preferences, and analyse traffic. You may choose to disable cookies through your browser settings; however, some website features may not function correctly as a result.
6. Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. Sensitive data transmitted via our website is encrypted using SSL/TLS technology.
7. Data Retention
We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, or as required by Malaysian law. Order records are typically retained for seven (7) years in accordance with the Companies Act 2016.
8. Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your data (subject to legal retention requirements)
- Withdraw consent for marketing communications at any time
To exercise these rights, contact us at admin@billergate.com.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their respective privacy policies.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Continued use of our website after changes constitutes acceptance of the updated policy.